Legal Information

Introduction

Welcome to StarwayPay.

By accessing or using our website and services, you acknowledge that you have read, understood,

and agreed to the following terms regarding the use of our services, refunds, and privacy practices.

Customer Responsibility

Customers are responsible for ensuring that all information submitted during the ordering process is accurate and complete,

including but not limited to:

  • Player ID
  • Server ID
  • Email address
  • Contact information

StarwayPay shall not be held responsible for failed deliveries, delays, or losses resulting from incorrect information provided by customers.

Digital Products

All products and services sold on StarwayPay are digital goods.

Due to the nature of digital products:

  • Completed and successfully delivered orders cannot be cancelled.
  • Delivered products cannot be exchanged.
  • Digital goods are generally non-returnable and non-refundable.

Refund Policy

Refund requests will only be considered if:

  • Payment has been completed successfully;
  • StarwayPay is unable to fulfill the purchased order.

Refunds will not be granted in the following situations:

  • Incorrect Player IDs or account details submitted by customers;
  • Change of mind after a successful purchase;
  • Successfully completed and delivered orders;
  • Customer negligence or mistakes during checkout.

Any approved refund will be processed using an appropriate method determined by StarwayPay.

Wallet & Membership Accounts

KYC (Identity Verification) Restrictions: After registering an account, users must complete KYC identity verification to use StarwayPay Wallet features normally. Wallet functionality will be restricted for accounts that have not completed KYC.

Wallet Top-Up & Refunds: The minimum top-up amount for the StarwayPay Wallet is RM10, with a maximum of RM10,000. All Wallet top-ups are digital asset recharges and are non-refundable once successfully completed.

Transfer Restrictions: Balances held in the StarwayPay Wallet are personal assets. Transfers or mutual transfers of any kind between user accounts are strictly prohibited and not supported.

Loyalty Points & Rewards Program

Earning Points & Membership Tiers: All registered users may continue to earn spending points regardless of KYC status. The rate at which points are earned is determined by the user’s membership tier:

  • Basic Membership: Users who have not completed KYC verification are classified as Basic Members. Regardless of accumulated points, the earning rate is fixed at 0.5% (i.e. 1 point for every RM2 spent).
  • Silver Membership: Upon successful KYC verification, the user’s tier is automatically upgraded to Silver Membership, with the earning rate increased to 1.0% (i.e. 1 point for every RM1 spent).
  • Gold Membership: Upon reaching a lifetime total of 50,000 points, the user is permanently upgraded to Gold Membership, with the earning rate increased to 1.5% (i.e. 1.5 points for every RM1 spent).
  • Platinum Membership: Upon reaching a lifetime total of 150,000 points, the user is permanently upgraded to Platinum Membership, with the earning rate increased to 2.0% (i.e. 2 points for every RM1 spent).

Using & Restricting Points:

  • Points may only be used and redeemed within the official Points Store.
  • Points are a non-monetary asset and cannot be exchanged directly for Wallet balance, transferred to another user, or purchased directly.
  • StarwayPay Wallet balance cannot be used to make purchases directly within the Points Store.

Order Processing

Most orders are processed shortly after successful payment.

However, processing times may vary due to:

  • Verification procedures;
  • Service maintenance;
  • Third-party platform interruptions;
  • Unexpected operational circumstances.

StarwayPay will make reasonable efforts to complete all eligible orders as efficiently as possible.

Payments and Security

Payments on StarwayPay are processed through licensed payment gateways.

StarwayPay does not store customers’ banking credentials, credit card information, or sensitive payment details on our servers.

Customers are encouraged to keep their payment information confidential and secure.

Privacy Policy

StarwayPay may collect certain information required to provide our services, including:

  • Email addresses;
  • Phone numbers (if voluntarily provided);
  • Order information;
  • Transaction records.

The information collected is used solely for purposes such as:

  • Processing and managing orders;
  • Providing customer support;
  • Sending order notifications and updates;
  • Improving our services and user experience.

StarwayPay does not sell, rent, or disclose customers’ personal information to unrelated third parties except where required by law or necessary to complete the requested service.

Wallet & Membership Accounts

  • KYC Restriction: Users must complete KYC verification to unlock and full utilization of the StarwayPay Wallet. Unverified accounts will be restricted from wallet operations.
  • Wallet Top-Up & Refunds: The minimum top-up amount for the StarwayPay Wallet is RM10, and the maximum limit is RM10,000. All wallet top-ups are non-refundable.
  • Transfer Restriction: Balance within the StarwayPay Wallet is strictly personal and non-transferable between different user accounts.

Loyalty Points & Rewards Program

Points Accumulation & Tiers: All registered users can accumulate points through purchases regardless of KYC status. The points multiplier depends strictly on the membership tiers:

  • Basic Membership: Accounts without KYC verification are classified as Basic. The earning rate is fixed at 0.5% (e.g., earn 50 points per RM100 spent), regardless of total accumulated points.
  • Silver Membership: Automatically unlocked upon successful KYC completion, upgrading the earning rate to 1.0%.
  • Gold Membership: Permanently unlocked upon reaching 50,000 lifetime points, upgrading the earning rate to 1.5%.
  • Platinum Membership: Permanently unlocked upon reaching 150,000 lifetime points, upgrading the earning rate to 2.0%.

Points Usage & Limitations:

  • Points can ONLY be redeemed and used within the official Points Store.
  • Points cannot be transferred, directly purchased, or directly converted into Wallet balance.
  • StarwayPay Wallet balances cannot be used to purchase items within the Points Store.
  • Special Redemption: Users may redeem 750 points for RM5 Wallet credit via the designated item in the Points Store. No other conversion mechanisms between points and wallet credit are available.

Fraud Prevention

StarwayPay reserves the right to suspend, reject, investigate, or cancel any order suspected of:

  • Fraudulent activity;
  • Unauthorized transactions;
  • Abuse of our services;
  • Violations of these terms.

Additional verification may be requested when necessary.

Limitation of Liability

StarwayPay shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

Our total liability, if any, shall not exceed the amount paid for the specific order in question.

Changes to These Terms

StarwayPay reserves the right to update or modify this Legal Information at any time without prior notice.

Any changes will become effective immediately upon publication on this website.

Customers are encouraged to review this page periodically.

Contact Us

If you have any questions regarding this Legal Information, please contact us through our official support channels

Thank you for choosing StarwayPay.